No slides. A real purchase order arrives as a PDF. The agent reads it, two problems get caught, and the order posts.
Prefer to see it on your own orders? That is what the call is for.
The tour uses Northstar Provisions, a food distributor, taking an order from one of its grocery accounts.
Some accounts order over EDI, API or a portal. Plenty still email a PDF, leave a voicemail or send a fax. All of it lands in one intake queue.
Customers, products and contract pricing come from your ERP. Each line is matched against what you actually sell, at what you actually charge.
Every match carries a confidence level. Operators only look at what the system flags. In the tour that is two lines out of six.
The order writes into the ERP. Confirmations and invoices then generate and send back to the customer on their own.
Both are the kind of thing that slips through when someone is re-keying sixty orders before lunch.
The buyer wrote "the seeds, the 12 oz bags". That matches nothing cleanly, so the agent surfaces ranked candidates and the rep confirms organic chia seeds in one click.
The PDF quotes $48 per case for the olive oil. The contract rate on file is $52. The mismatch is flagged before the order can be released, not after the invoice goes out.
Send over a handful of the purchase orders you actually receive, however messy, and we will run them through and show you the result on your data.
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