Multi-Format Order Processing
One system for EDI, PDF, CSV, and email orders
Your customers don't all order the same way. Some send EDI 850s. Others email PDFs. A few still fax or call in orders. Your biggest accounts might use a B2B portal while smaller ones email spreadsheets. Each format requires different handling, different tools, and different workflows. Multi-format order processing means handling all of them through a single pipeline.
The Format Fragmentation Problem
Most distributors deal with at least 3-5 order formats. The big retailers send EDI. Mid-size accounts email PDF purchase orders. Small accounts text photos of handwritten orders or call them in. Your team needs different tools and workflows for each one: an EDI translator for 850s, eyes and a keyboard for PDFs, and a phone and a notepad for everything else. Each switch between formats is a context switch that slows people down and introduces errors.
Why Single-Format Solutions Fall Short
Traditional EDI providers handle EDI well but can't touch PDFs. PDF extraction tools handle documents but don't understand EDI standards. Email parsing tools catch emails but miss the PDFs attached to them. You end up with 3 tools, 3 workflows, and 3 places to check for orders. Consolidating onto one EDI provider means asking your smaller customers to change how they order, which they won't do.
How OrderSync Handles Every Format
OrderSync's AI processes every order format through a single pipeline. EDI 850 purchase orders are parsed natively. PDF orders are read by document AI that extracts line items, quantities, pricing, and shipping details. Email orders are processed inline. CSV and Excel files are mapped automatically. Every format produces the same standardized order output that gets validated and synced to your ERP. One inbox, one dashboard, one workflow.
How OrderSync Solves This
Industries Affected
This challenge is particularly common in these industries:
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OrderSync automates B2B order processing across EDI, PDF, and email. Implementation in weeks, not months.
Frequently Asked Questions
How do you process orders that arrive in different formats?
A unified order processing system uses AI to normalize orders from any format (EDI, PDF, email, CSV) into a single standardized structure. This eliminates the need for separate tools and workflows for each format and reduces context-switching errors by 40% or more.
What percentage of B2B orders are still sent as PDFs or emails?
Approximately 62% of B2B orders still arrive as PDFs, emails, or spreadsheets rather than EDI. Even companies with strong EDI programs receive a significant portion of orders in non-EDI formats from smaller accounts and new customers.
Can you convert PDF orders to EDI automatically?
Yes, AI extraction can read PDF purchase orders and convert the data into EDI-formatted transactions or standardized order records for your ERP. This means your internal systems treat every order the same regardless of how the customer originally sent it.