Order Validation and Error Detection
Catch order errors before they reach your warehouse
An order error caught at entry costs $0 to fix. The same error caught at the warehouse costs $50-$100 in re-work. Caught after shipment, it costs $200-$500 in returns, re-ships, and chargebacks. Automated order validation catches pricing mismatches, discontinued SKUs, quantity discrepancies, and compliance issues at the point of entry before they cascade downstream.
Where Order Errors Come From
Order errors fall into a few categories. Product errors: the customer ordered a discontinued SKU, used an old product code, or referenced an item you don't carry. Pricing errors: the PO price doesn't match your current price list, or a promotional price expired. Quantity errors: the customer ordered 100 cases but the PO says 100 eaches. Compliance errors: missing required EDI segments, wrong UPC format, or ASN timing violations. Each type causes different downstream problems.
Why Manual Validation Fails at Scale
Experienced order entry clerks catch errors. They know which products are discontinued, which customers get special pricing, and which retailers are picky about ASN formatting. But this knowledge lives in people's heads. When that person is out sick, on vacation, or leaves the company, the institutional knowledge goes with them. At 100+ orders per day, even the best team misses things.
How OrderSync Validates Every Order
OrderSync validates every order against your product catalog, customer pricing rules, and retailer-specific compliance requirements before syncing to your ERP. Discontinued SKUs get flagged. Price mismatches show the PO price vs your current price. Quantity unit-of-measure discrepancies get caught. EDI compliance issues are identified before documents are transmitted. Clean orders flow through automatically. Exceptions surface in a dashboard with the exact issue highlighted so your team can resolve in seconds.
How OrderSync Solves This
Industries Affected
This challenge is particularly common in these industries:
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Frequently Asked Questions
What types of order errors can be caught automatically?
Automated validation catches discontinued or invalid SKUs, pricing mismatches vs. customer-specific price lists, unit-of-measure discrepancies (cases vs. eaches), quantity anomalies, missing required fields, and EDI compliance issues like incorrect UPC formats or missing ASN segments.
How much does an order error cost if caught after shipment?
An order error caught after shipment costs $200-$500 on average, including return shipping, re-picking, re-shipping, and potential retailer chargebacks. That is 10-50x more expensive than catching the same error at the point of order entry, which costs essentially nothing to fix.
Can order validation work with customer-specific pricing?
Yes. Advanced order validation systems maintain customer-specific price lists and compare incoming PO prices against your contracted rates. When a price mismatch is detected, the order gets flagged with both the PO price and your price shown side by side for quick resolution.