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Hiring for Order Operations?

Salary data from the BLS, or from named salary sites where BLS has no occupation, copy-paste job descriptions, interview questions that actually screen, and the math on when to hire vs when to automate the keying instead.

Data Entry Clerk

A data entry clerk transfers information from source documents (orders, invoices, forms, spreadsheets) into computer systems quickly and accurately. In distribution and manufacturing, the bulk of the job is keying customer orders and supplier documents into an ERP.

$41,340/yr BLS median · 25.5% projected decline by 2035

Order Entry Clerk

An order entry clerk receives customer purchase orders by email, PDF, fax, EDI, and phone and enters them into the company's ERP or order management system. The role sits between customers, sales reps, and the warehouse, and accuracy directly drives fulfillment quality.

$46,170/yr BLS median · 17.5% projected decline by 2035

Order Processing Specialist

An order processing specialist owns the full order-to-fulfillment handoff: capturing orders from every channel, validating them against inventory and pricing, releasing them to the warehouse, and resolving anything that blocks shipment. Broader than pure order entry, the role is accountable for cycle time, not just keystrokes.

$46,170/yr BLS median · 17.5% projected decline by 2035

Order Management Specialist

An order management specialist is accountable for the health of the entire order book: every order, every channel, every status. Where order entry is about a single order's accuracy, order management is about the system: SLAs, exceptions, escalations, and the reporting that tells leadership whether fulfillment is on track.

$46,170/yr BLS median · 17.5% projected decline by 2035

Customer Service Representative (Order Desk)

A customer service representative on the order desk takes customer orders by phone, email, and portals, keys them into the ERP, and answers the questions that come with them: stock, price, ship date, and where is my order. In distribution and manufacturing this is often the same seat as order entry, with more time on the phone.

$44,770/yr BLS median · 5.3% projected decline by 2035

Order Operations Coordinator

An order operations coordinator moves orders from acknowledgment to shipment. The role expedites late and short orders, manages backorders, keeps retailer and distributor portals up to date, and makes sure what the customer was promised is what leaves the dock.

$59,650/yr BLS median · 1.3% projected decline by 2035

Order Operations Manager / Order Desk Supervisor

An order operations manager runs the order desk: the people, the queue, and the numbers. The role sets staffing and cutoffs, owns order accuracy and on-time acknowledgment, handles escalations from key accounts, and decides where the team's hours go.

$69,500/yr BLS median · 0.1% projected growth by 2035

EDI Coordinator / EDI Analyst

An EDI coordinator keeps electronic orders, ship notices, and invoices flowing between the business and its trading partners. The role owns partner onboarding and testing, watches for failed or rejected documents, and fixes the data or mapping behind them before they turn into chargebacks.

$62,000/yr PayScale median

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