Job Description Generator

Order Entry Clerk

About the role
[Company] is a growing business. An order entry clerk receives customer purchase orders by email, PDF, fax, EDI, and phone and enters them into the company's ERP or order management system. The role sits between customers, sales reps, and the warehouse, and accuracy directly drives fulfillment quality. Orders arrive by email / pdf orders, phone orders.

Responsibilities
- Process purchase orders arriving by email and PDF attachment, extracting line items and entering them accurately
- Take phone orders from customers and reps, confirming items, quantities, and ship dates on the call
- Enter customer purchase orders into the ERP with correct items, quantities, units, pricing, and ship-to details
- Match customer item codes and descriptions to internal SKUs
- Validate pricing against price lists and flag discrepancies before release
- Acknowledge orders and communicate ship dates to customers
- Process order changes and cancellations
- Coordinate with warehouse and shipping on priorities and cutoffs

Requirements
- 1+ years in order entry, customer service, or data entry
- ERP or order management system experience
- High accuracy on multi-line numeric entry
- Clear written communication for order confirmations and discrepancy emails
- Experience with NetSuite or a comparable ERP

Nice to have
- Distribution or manufacturing background
- Familiarity with EDI transactions (850, 855, 856, 810)
- Experience with unit-of-measure conversions (each vs case vs pallet)

Compensation
The US median for order clerks (BLS SOC 43-4151) is $46,170 per year. Adjust for your market and the candidate's ERP experience.

[Company] is an equal opportunity employer. We welcome applicants of every background.