Order Entry Clerk
About the role
We are hiring an Order Entry Clerk. An order entry clerk receives customer purchase orders and enters them into the company's ERP or order management system. The role sits between customers, sales reps, and the warehouse, and accuracy directly drives fulfillment quality. Orders arrive by email and PDF and by phone.
Edit me: add your company name above to name the business in the posting.
Responsibilities
- Process purchase orders arriving by email and PDF attachment, extracting line items and entering them accurately
- Take phone orders from customers and reps, confirming items, quantities, and ship dates on the call
- Enter customer purchase orders into the ERP with correct items, quantities, units, pricing, and ship-to details
- Match customer item codes and descriptions to internal SKUs
- Validate pricing against price lists and flag discrepancies before release
- Acknowledge orders and communicate ship dates to customers
- Process order changes and cancellations
- Coordinate with warehouse and shipping on priorities and cutoffs
Requirements
- 1+ years in order entry, customer service, or data entry
- ERP or order management system experience
- High accuracy on multi-line numeric entry
- Clear written communication for order confirmations and discrepancy emails
- Experience with NetSuite or a comparable ERP
Nice to have
- Distribution or manufacturing background
- Familiarity with EDI transactions (850, 855, 856, 810)
- Experience with unit-of-measure conversions (each vs case vs pallet)
Compensation
The US median for order clerks (BLS SOC 43-4151) is $46,170 per year (BLS Occupational Employment and Wage Statistics, May 2025).
Edit me: add your pay range here. Adjust for your market and the candidate's ERP experience.
We are an equal opportunity employer. We welcome applicants of every background.