Automate Phone Orders and Voicemails
Customers call in orders and leave voicemails. Your team listens, takes notes, and types it all into the ERP. OrderSync transcribes the call, pulls out the order details, and creates the sales order for you.
How It Works
From voicemail to validated order without replaying the recording.
Capture the Call
Voicemails are forwarded to OrderSync automatically. Call recordings from your phone system can be routed the same way. Both formats are supported.
Transcribe
Speech-to-text converts the audio to a clean transcript. The system handles accents, background noise, and industry-specific product names.
Extract Order Details
AI identifies products, quantities, delivery dates, and special instructions from the transcript. It separates order data from small talk and pleasantries.
Validate and Sync
Extracted items are matched to your product catalog and checked for pricing accuracy. The order syncs to your ERP with the original recording linked for reference.
Why Automate Phone Orders
Phone orders are the hardest channel to scale. Automation changes that without changing how your customers prefer to order.
No More Replaying Voicemails
Your team listens to voicemails two or three times to catch every item. Automated transcription captures it all on the first pass, with the full text available for review.
Eliminate Note-Taking Errors
Handwritten notes from phone calls are a top source of order errors. Missed items, wrong quantities, transposed numbers. Automated extraction removes that risk.
Process After-Hours Orders
Voicemails left at night or over weekends get processed immediately instead of waiting for someone to come in and listen. Faster turnaround means happier customers.
Keep the Recording as Proof
Every order links back to the original audio. If a customer disputes what they ordered, you have the recording and the transcript side by side.
Ready to Automate Phone Order Entry?
See how OrderSync turns voicemails and call recordings into sales orders. 15-minute demo, no commitment.
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